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1. Requested service

RihlaAcademy reviews the client’s university admission file before submission, including:

• Reviewing the documents in the admission file.
• Checking that the essential required documents are present.
• Identifying any missing documents or information.
• Helping the client arrange and organise the file.
• Reviewing whether the file is ready before the admission application is submitted.
• Explaining recommended observations and changes before submission.

2. Price

• The admission file review service costs 49 €.
• This price covers only the services specified in this agreement.

3. Client obligations

• Provide accurate, precise information.
• Send all the documents they wish to have reviewed.
• Ensure the submitted documents are accurate and authentic.
• Make the necessary changes or provide missing documents where needed.

4. Scope and limits of the service

• This service covers only review of the admission file.
• It does not include submitting the admission application to the university or institution.
• It excludes motivation letter preparation unless a separate service is requested.
• It excludes equivalence, visas and any service not specified in this agreement.

5. Communication and working hours

• Communication with the RihlaAcademy team takes place during working hours, from 10:00 to 16:00.
• Messages received outside working hours are answered during the next working hours.

6. Cancellation and refunds

• Once RihlaAcademy begins reviewing the application file, fees are non-refundable.
• If the client cancels before work begins, they are entitled to a refund of 50% of the amount paid.
• If the service cannot be delivered because of an error directly attributable to RihlaAcademy, the full service fee is refunded.
• Work is considered to have begun when documents are opened and review of the application file or identification of missing items begins.