Client information We use this information to help you settle in after arrival and contact you about your application.
Additional notesOptional Any information that helps us understand your needs better.
Post-arrival support agreement Scroll within the box to read the full agreement before accepting it.
This agreement is between RihlaAcademy, as the service provider, and the client who accepts it electronically below.
1. Requested service RihlaAcademy helps the client with their first steps in settling in Belgium after arrival, according to their needs:
Explaining municipal registration after arrival. Explaining the documents generally required for registration and residence procedures. Guiding the client through registration with suitable health insurance or a health insurance fund. Explaining how to open a bank account in Belgium and choose suitable options. Guiding the client on buying and activating a SIM card or phone subscription. Explaining the basic administrative and practical steps needed at the start of a student’s stay. Answering questions directly related to the settling-in steps covered by this service. 2. Price The post-arrival support service costs 99 €. This price covers only the services specified in this agreement. Charges imposed by municipalities, banks, phone providers, insurers or any other third party are excluded from the service price. 3. Client obligations The client agrees to:
Provide accurate, precise information. Provide the documents and information needed for appropriate guidance. Attend appointments and follow procedures required by official bodies. Make the final decision about the bank, insurance, phone provider or any other external service they choose to use. 4. Scope and limits of the service RihlaAcademy provides guidance and assistance; it does not issue official documents on behalf of the relevant authorities. This service excludes university admission, visas, baccalaureate equivalence, housing searches and any service not specified in this agreement. RihlaAcademy does not pay fees or sign contracts with third parties on the client’s behalf. Purchasing this service does not include all RihlaAcademy services. 5. Communication and working hours Communication with the RihlaAcademy team takes place during working hours, from 10:00 to 16:00. Messages received outside working hours are answered during the next working hours. The service does not include immediate or continuous support outside working hours. 6. Cancellation and refunds Once RihlaAcademy has begun providing the service, fees are non-refundable. If the client cancels before work begins, they are entitled to a refund of 50% of the amount paid. If the service cannot be delivered because of an error directly attributable to RihlaAcademy, the full service fee is refunded. Work is considered to have begun when the first personalised guidance is provided or review of the client’s situation and administrative steps begins.