Start your visa preparation application

1. Requested service

RihlaAcademy provides preparation and review of the client’s student visa application, including:

• Reviewing the visa application and documents provided.
• Organising the required documents and preparing the file before submission.
• Booking a TLScontact appointment where needed.
• Completing and checking the visa application form.
• Checking that the application is complete and ready to submit.
• Explaining the application submission steps covered by this service.

2. Price

• The visa application preparation service costs 249 €.
• This price covers only the services specified in this agreement.
• Official fees, TLScontact charges, visa fees, translation, legalisation, insurance, blocked-account costs and any other third-party charges are excluded unless expressly agreed otherwise.

3. Client obligations

The client agrees to:

• Provide accurate, precise information.
• Provide authentic, accurate documents and take responsibility for their validity.
• Send the requested documents within the specified deadlines.
• Inform RihlaAcademy of any additional request or correspondence from the embassy, visa centre or relevant authorities.
• Attend submission appointments and meet the deadlines set by the relevant authorities.

4. Scope and limits of the service

• This service covers only preparation and review of the visa application.
• It excludes university admission, baccalaureate equivalence, housing and any service not specified in this agreement.
• Purchasing this service does not include all RihlaAcademy services.

5. Communication and working hours

• Communication with the RihlaAcademy team about this service takes place during working hours, from 10:00 to 16:00.
• Messages received outside working hours are answered during the next working hours.
• The service does not include immediate or continuous support outside working hours.

6. Cancellation and refunds

• Once RihlaAcademy has begun providing the service, fees paid are non-refundable.
• If the client cancels before work on their application begins, they are entitled to a refund of 50% of the amount paid.
• If the application encounters a problem because of a proven error directly attributable to RihlaAcademy in preparing it within this service’s scope, the client receives a full refund for the affected service.
• No refund may be claimed if the problem results from incomplete or incorrect information or documents supplied by the client, missed deadlines, a missed appointment or any cause outside RihlaAcademy’s responsibility.
• Work is considered to have begun once the team reviews the file or documents, prepares the questionnaire, organises the application, or starts booking the appointment or preparing submission.