Start your visa questionnaire application

1. Requested service

RihlaAcademy provides the client with preparation and review of the student visa questionnaire, including:

• Explaining the visa questionnaire and helping the client understand what each question requires.
• Helping the client write clear, organised answers.
• Reviewing answers for consistency with the study plans and documents provided.
• Helping improve the wording of answers where needed.
• Preparing the client for questions about their study plans and for the interview, where needed.

2. Price

• The visa questionnaire preparation service costs 149 €.
• This price covers only the services specified in this agreement.
• This service excludes official fees and any charges imposed by the embassy, visa centre or other third parties.

3. Client obligations

The client agrees to:

• Provide accurate, precise information about their academic background and study plans.
• Provide the information and documents needed to prepare the questionnaire.
• Not provide false or misleading information.
• Review the final answers and verify their accuracy before using them or submitting them to the relevant authorities.
• Respond to the RihlaAcademy team within the time needed to carry out the service.

4. Scope and limits of the service

• This service covers only preparation and review of the visa questionnaire.
• It excludes preparation of the full visa application, TLScontact appointment booking, university admission, equivalence, housing and any other service not specified in this agreement.
• Purchasing this service does not include all RihlaAcademy services.

5. Communication and working hours

• Communication with the RihlaAcademy team about this service takes place during working hours, from 10:00 to 16:00.
• Messages received outside working hours are answered during the next working hours.
• The service does not include immediate or continuous support outside working hours.

6. Cancellation and refunds

• Once RihlaAcademy has begun providing the service, fees paid are non-refundable.
• If the client cancels before work begins, they are entitled to a refund of 50% of the amount paid.
• If a problem directly results from a proven error by RihlaAcademy in delivering this service, the client receives a full refund of the amount paid for the affected service.
• No refund may be claimed if the problem results from incorrect or incomplete information supplied by the client, missed deadlines, a change to the client’s plans after work begins, or any cause outside RihlaAcademy’s responsibility.
• Work is considered to have begun as soon as the RihlaAcademy team studies the information provided, reviews the questionnaire, drafts answers or begins reviewing them.